Anonymous
map-marker Accra, Greater Accra Region

Scamming

Indus Travels - Scamming
Pls someone called George is using ur name Indus travel to scam people and am one of them.he says he a worker and ur company is looking for people to work in Canada and USA and pays after 1yr of working.he gave me a form with ur name on it for me to fill.pls I want to know if u have an office in Ghana if yes can u pls help so that we can fine him.
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User's recommendation: Pls becareful those in Ghana and outside Ghana.this is the ghana card he is using to scam people

Kay R Jat

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Verified Reviewer
| map-marker Richmond, British Columbia

Awful company

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Updated by user Sep 23, 2023

Indus does not care to resolve my issue. That is why I posted my issue.

It is my attempt to sway others away from Indus . They are not a quality company and quite deceiving.

They print what they want and do not care if it is deceiving,lying, untruthful. They call it "...

Original review Sep 15, 2023
There was no honesty to this company. This is a travel agency not the company who provides the tours.

They do not share information which should have been a red flag. They would not tell me the tour company which has a 2 star rating until it was too late. Indus put words on their website and stated it was a generalization. Enjoy in flight meals and services = IF YOU PAY EXTRA FOR IT .

They state they have a A+ BBB rating but the BBB told me they rate only on the response time of a company.

It did not take the company long to say NO. Please learn from others and do not book with this company.STAY CLEAR OF INDUS
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Cons:
  • Dishonest evasive

User's recommendation: avoid indus

1 comment
Desirey Yok

https://***/help/159096****62185?ref=cr

Maricel Fib

Warning!!!

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Coming back to update. I took another tour with Indus to Greece.

I have been dissatisfied due to the trip not being as advertised or a lesser version. I booked an English speaking your and nearly everything is in Spanish!! This trip felt like a rip off. I am very disappointed Indus.

My old review is below. DO NOT BOOK WITH INDUS TO GREECE!!! BEWARE OF EUROPMUNDO! VERY DISSATISFIED!!!

My previous expierence: I participated in a group trip to Dubai and Ask for Ramez and Noha as guides if you go to Cairo!

They know so much history and helped me capitalize on the short time I was there.

I was able to visit Alexandria too! I will return to Egypt!!!

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Loss:
$1399

Preferred solution: Price reduction

User's recommendation: Use another service

Amand Jee

DO NOT USE THIS COMPANY

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A friend of mine had a family vacation booked for over a year. Two days prior to their trip overseas their son ended up in the hospital. They tried to reschedule the trip, did not ask for a refund. Indus would not reschedule based on medical emergency. This family lost thousands of dollars. THIS COMPANY IS THE WORST-DO NOT USE OR PREPARE TO LOSE MONEY
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Preferred solution: terrible company

User's recommendation: DO NOT USE INDUS FOR YOUR TRAVEL PLANS

Janet A Xbn

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Verified Reviewer
| map-marker Milwaukee, Wisconsin

Kept my deposit after not being able to offer me my the tour I purchased

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I booked a trip to Kenya in September of this year for Travel in March 2023. Paid almost 2k deposit. Was informed they could not confirm my booking with their partner in Kenya. I asked for a refund then. They refused and offered a travel voucher for future travel. I was trying to book for future travel??? Come to find out their partner would let them know 30 days prior to departure whether the would or would not accept my booking, yet Indus wanted balance paid 75 prior. Of course, non refundable. I have been fighting for 3 months to get a refund. They have only given a partial travel voucher.
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User's recommendation: Do NOT give Indus Travel your business. They will scam yiu

Doris G Lvc

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Verified Buyer
|

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Verified Reviewer

Shameful and Deceitful Company!

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Indus Travels - Shameful and Deceitful Company!

DO NOT USE Travel Indus for traveling. DO NOT DI live in Sarasota, Florida and was supposed to fly to Europe the same day that Category 4 hurricane Ian hit us.

Indus Travel said it was fine for us to travel. The hurricane was catastrophic; many lost their homes due to the winds and flooding and we lost water, power and Wi-Fi for over a week in addition to minor damage. We were required to evacuate and sheltered with all roads closed during the hurricane. Even our main Florida highway was flooded.

I asked Travel Indus to postpone our trip. They refused. They could care less about us losing our lives and completely ignored our multiple requests to postpone the trip. I contacted them 12 times in 1 week and received no help.

We are losing everything. This company is disgraceful and shouldnt be doing travel business.

View full review
Loss:
$3000
Pros:
  • Looked attractive
Cons:
  • Scammers
  • Thieves
  • Deceivers

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT USE THIS COMPANY

1 comment
Guest

Indus Travel has done something disgraceful and totally reprehensible. Customers caught up in a natural disaster should be able to reschedule their trip. Make this right, Indus!

Adriel Pgp

Terrible experience

I booked with Indus Travel, in December of 2021 for a trip going to Greece,, Italy and Switzerland starting 9/13/2022 - 9/24/2023 I did not find out that are group was not being operated by the company we paid until 7 days before departure , before we booked with Indus travel several questions were ask , will there be a Indus travel guide meeting us at the airport and be with us for are entire vacation? we were told yes , will the hotels you have advertised on your website be the hotels we will be staying in?

Again the answer was yes, if there are any changes to your travel program will we be notified ? again the answer was yes, all of the answers were not true.we arrived in Greece on 9/14 some of us arrived at 0930 some of us arrived at 1230, driver showed up at 1p unable to speak english.. We were listed to stay at the Stanley hotel instead we were taken to the Novotel hotel ,we were told we would have a meet and greet in the evening, instructions would be on board in the lobby of hotel. No such thing happen.

this was when we realized that we were not being represented by Indus Travel but instead we had been turned over to Europamundo vacations, ( a third party company)are hotels were different than what was advertised ( all were a downgrade except 3 ), day 2 we never saw anyone from Indus travel or from Europamundo vacations and day 5 was a lost because we were on a cargo/ transport ferry for 23 hrs, we got on ferry on 9/17 at 6:30pm and got off on 9/18 at 7: 30pm So we didn't tour Anacona, or Loreto ( the house of the Virgin Mary. The medieval town or the sanctaury of the holy house or even view the abruzzos region ,we arrived in Anacona at 7p , we got off ferry , start looking for are travel guide whom we had not seen since we got on ferry once we found him Nikos took us to a very nice bus at which time it had become dark, Nikos began to narrate in the dark as if we could see what he was talking about , we then drove 5 hrs or so to Rome. Again horrible hotel , we changed are room twice and was still disappointed , but Nikos left without saying goodbye( probably because everyone was complaining about the ferry, being hungry, missing a full day that everyone paided for the terrible hotels and his lack of empathy for his group.) But things got better on day 6 when Gabrielle ( Gabby ) took over, awesome guide , very knowledgeable, consistent, professional and caring . She helped all of the travelers by reassuring us that she was are guide and we would not feel lost or lefted out , Thank you so much Gabrielle for your commitment , professionalism and caring, Gabrielle made are last 4 days better than ever.

Most of the travellers were looking to fly home from Rome, I am glad Gabrielle came along , which helpd me continue on with my tour group, my first 5 days of my travel I felt anxiety for all of the terrible experiences that we all shared. I feel that I was deceived and slightly scammed, I have been on many international tours with many tour companies and groups, and will continue to travel aboard, just not with Indus Travel company

View full review
Loss:
$500
Pros:
  • Lots of destinations
Cons:
  • Lack of service

Preferred solution: Apology

User's recommendation: Not good for travellers looking for quality

Anonymous
map-marker Queens, New York

Bait and Switch

I have travelled with many tour companies. Never a problem until I tried Indus travel. Short story Myself and another couple booked a trip to Africa for 10/2022. After booking it and paying a deposit we were told weeks later the trip wouldn't happen unless a 3rd couple booked. Three months go by and still no 3rd couple--we were forced to cancel and take an unwanted voucher. BEWARE IF BOOKING --THE TRIP CAN BE CANCELLED A WEEK BEFORE YOU LEAVE--don't trust them
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User's recommendation: Best to use another tour group

Rita S Ckh

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Verified Reviewer
| map-marker Albuquerque, New Mexico

Bad cmpany

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Indus basically ruined much of our The

Indus basically ruined much of our The Best of the Amalfi Coast trip taken this September, 2021. We booked the trip primarily to visit Positano and Ravello, close to Amalfi, Italy.

Indus listed possibility of visiting these sites in its advertising as well as trip itinerary. Instead of working with us about arranging to visit these towns, Indus gave us assorted erroneous information, including that excursions had been cancelled to those villages because of Covid; that their Italian contact said we would need to pay $1000$1500 to pay to charter boat; that no other way available to visit sites. All wrong information. When we were in Amalfi, we easily contacted the ferry and paid about 18 euros round trip for the trip to Positano.

This was only the beginning of the many problems, most of them costing us more money. The driver did not meet us in the usual place at the airport. When we finally located him, he said that Indus instructions in their itinerary outdated. Indus did not respond to our emergency communication before we finally located the driver.

Indus did not provide transportation to the Coliseum or Vatican tours as stated in the itinerary. Instead, we had to pay for round trip taxis. Indus did not provide transportation to the train station. Indus made reservations for both me and my friend (73 years old each) in separate railway cars.

I was surrounded by empty seats. There was no reason to separate us. Indus did not respond to my emergency email after my friend missed the train. Indus booked us a hotel in Atrani where we had to climb a steep 81 steps to reach the hotel.

We would never have agreed to that climb, as it could have been very dangerous for us. The hotel in Atrani where we were booked told us that there was no shuttle or taxi service to Amalfi. We had to hire a driver at 20 euros a trip to take us or take a steep walk including on a side of the road and a dark tunnel with no sidewalk to have reached Amalfi. Italys traffic is dangerously aggressive and we did not want to walk.

Indus communication was terrible and they didnt work with us about the problems they created in our trip. Very poor and at times non existent customer service for a very expensive trip. Also, Indus agent was almost impossible for us to understand, and my friend and I are native English speakers. We made it clear we could not understand him to no avail.

Around $3000 each for this eight day trip. Unbelievable stress

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Cons:
  • All

User's recommendation: Avoid completely

Rita S Ckh

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Verified Reviewer
| map-marker Albuquerque, New Mexico

DO NOT USE

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DO NOT USE Indus. We booked an 8 day tour to Amalfi and Rome. Indus made so many mistakes that my companion and I kept waiting for the other shoe to drop. Communication with Indus was terrible. Indus failed to provide the contracted for transportation, and we had to use our own money to pay for taxis instead. Indus booked us in separate railway cars even though there were many empty seats. Indus failed to provide reasonable services to Positano and Ravello as advertised in their brochure and pursuant to their itinerary. Indus booked us in a hotel with 81 steep steps to get to the hotel reception area with no advance notice. We would never consider using Indus again.
View full review
Cons:
  • Everything mostly joseph and his leadership staff
  • Problems with hotels

Preferred solution: Price reduction

User's recommendation: Avoid completely

Carlina W

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Verified Reviewer

Indus Travel is A Scam and Racist Company

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Updated by user Oct 26, 2021

They lied to the government and the bank about the situation of the case.

Original review Oct 26, 2021
If I could give 0 stars I would. Tordes S*******-******** has been lying to my bank and the government of Florida about refusing to refund our trip. She stole $4,989.00 of our money and now I can't afford my medical bills or help buy my dad an accessibility van. Indus Travel refused to respond to our inquiries for over 2 months, then cancelled activities for our trip, and finally refused to refund us our money. Tordes then lied on government and legal documents saying that we cancelled knowing their policy which is not true. Indus Travel, is a scam that finds loops holes to steal your money. Tordes also called me a black monkey and laughed that she got to keep my money. Avoid this business at all cost!
View full review
Loss:
$4989
Pros:
  • Zero pros
Cons:
  • Falsifies information regarding the trip
  • Does not follow policy
  • Refuses to provide refunds

Preferred solution: Full refund

User's recommendation: Avoid booking at all costs!

LINDA E Amj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Refund promised, but not received after five weeks.

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Indus Travels - Refund promised, but not received after five weeks.
Indus Travels - Refund promised, but not received after five weeks. - Image 2

I saw a 5 Star Dubai trip advertised on Travelzoo, and decided to take the trip. I paid $949 April 30, 2020 via American Express.

The trip was advertised as fully refundable if cancelled within 60 days of travel which I did cancel in the time allotted. My emails to Tordes Charlton, inside sales manager, were replied with the cannot refund to my credit card because of computer software issues, the first check must of been lost in the mail, this new check mailed out because the Canadian mail is so slow, it will take three weeks for me to receive this check. I requested UPS, but not an option with them.

The Canadian Embassy in Washington stated mail to the United States does not take three weeks as stated in my email from Tordes, I asked to be emailed a copy of the check no response. I think it is wishful thinking my refund will be coming from them.

View full review
Loss:
$945

Preferred solution: Full refund

User's recommendation: Stay clear of this company. Too many lies without regret.

Anonymous
map-marker Chicago, Illinois

Cannot get them to answer phone or email requests

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Canceled trip for Oct 2021 because of covid and US government recommendation to not travel to these countries. No one at Indus would respond to my questions or even call me back or email me. Am trying to get an airplane voucher but no one at Indus will respond to me inquires > > >
View full review

Travel Agencies Expert Talks

How to Travel Safely During the Pandemic

Apr 2, 2021

Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.

Read full article
Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

Rebecca B Ask

Disappointing – Terrible Handling During Covid

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Indus Travels - Disappointing – Terrible Handling During Covid
Indus Travels - Disappointing – Terrible Handling During Covid - Image 2

Update 07/24:

I'm still getting the runaround and a lot of word sandwich emails. Tordes finally responded with a lie that I requested this voucher from Daniel.

Nope. From day one early March I have requested a refund for my trip which they cancelled.

Daniel specifically emailed me that he was unable to assist me with a refund and Tordes was not responding to any of the emails. Daniel then followed with an email to me and this bogus voucher.

I never asked Daniel for a voucher. This voucher is a rip off as it is valued significantly less making it impossible for me to redeem for the trip I booked and paid for-the trip which I booked which entered me in to a customer relationship with Indus.

In December 2020, Indus charged me an additional $400 to depart from LA for my trip.

Suddenly, Indus has removed all previous available departure airports for Captivating South Africa except NY. So, they stole that $400 and added significant additional expense to me to take this trip in future as I will now have to book a flight from LA to NY.

Indus has a policy that their company will not change the price of a trip after the final payment is made. Final payment was made to them. This voucher is a workaround for their own policy.

That is disgusting customer service to take advantage of someone during a pandemic.

Second, I would not have had to absorb a $126 cancellation fee from Emirates had they listened to me in the first place in early March and not booked my flight for April. Instead, they booked it, sent me the flight info and turned around 3 days later in an email informing me my April trip was cancelled.

1. Indus put up a false message on their webpage promising refunds due to COVID.

2. Indus has not been transparent about how their company is handling COVID.

In fact, there is nothing on their website even mentioning COVID.

3. Indus changed the price of my trip and did not even communicate those changes to me, but instead gave me a sneaky voucher which is valued less making it impossible to redeem for the trip I paid in full for in Dec.

4. Indus sales associates have repeatedly reminded me they are not obligated to help me. Have literally told me via email they have no options available to me.

Have passed me from associate to associate, hung up on me and ignored my emails.

I have requested to speak with Harish Shroff, Director of Sales at Indus Travels. Stay tuned...

--

I'm a repeat customer for Indus. I booked a trip with Indus on Dec 2nd 2020 for South Africa, to depart mid-April. On March 5th I contacted them with my concerns about COVID.

Indus replied that they were not obligated to address my concerns or provide any travel options as "no travel advisories from the US government" existed at that time.

Originally, Indus had published a message on their homepage regarding COVID, promising customers a refund.

(attached)

After initiating my communication with Indus, Indus then changed their homepage messaging to include a cut-off date. This new date made me now ineligible for a refund. (attached)

Indus sent me my flight booking on March 12th. On March 15th I received an email from Indus that my April trip was now cancelled.

My only option was to select between a limited 5 new departure dates between Sept-Oct 2020. I reluctantly selected mid-Sept.

On July 17th I was contacted by Indus requesting I again select a new departure date as my mid-Sept trip was now cancelled too. This time I was given new departure dates between Jan 2021-Nov 2021. My original payment would be transferred, but any penalties or additional charges from change in rates would be on me to cover.

Currently, Indus offers ZERO information or updates regarding COVID on their website.

Unlike many of their competitors such as TravelZoo, Gate1 Travel, Tauck, Abercrombie & Kent, Intrepid Travel and Collette who have proactively faced this crisis head on, working in the best interest of their customers and providing information as to their policy changes. They are refusing to provide me with a refund. Instead they have now cancelled my trip and given me this bogus voucher which I won't be able to redeem for the trip I booked in the future.

I understand we are in some pretty unusual times. It's not a great time to be a travel company right now.

Unfortunately, Indus has taken the short-term business approach. Hold all the money, pass the customer from person to person and provide zero communication regarding policy around COVID. This may ultimately hurt them in the long run.

I can not speak for all customers, but I will not book anything new with Indus again.

I would have happily spent more money with Indus in future, continuing as a customer. I take back all the great reviews and word of mouth referrals I had given them.

View full review
Loss:
$3873
Cons:
  • Treatment received
  • Fraud and extortion
  • Segment of the air ticket was not honored

Preferred solution: Full refund

1 comment
Guest

Report this to the BBB webpage as they have many complains and should be put out of business.

Kimberly B Dmf

They are unethical. Their Agents lie to slant everything in the Company’s favor. They are Ruthless and they are unwilling to refund one single dime to the customer! Buyer Beeare!

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We booked a family trip of a Lifetime to Israel and Egypt In July 2020 for our daughters graduation gift ( Pre-Covid). We paid our deposit in December 2019.

We were told we Must pay Immediately to secure airfare! We Did... We paid A $11,000.00 Deposit! Then Covid hit in February bringing All travel to a halt!

We were then told by Indus that we Must pay our balance ($16,000.00) in April 2020 ( in the middle of Covid). We informed Indus that we were in the middle of a Pandemic and were not even allowed to leave the US, so we were not willing to pay more of our money if they couldnt confirm we would be able to travel in July 2029 like our contract/ agreement said. Indus refused to refund our deposit ( $11,000.00) due to ... Ill use everyones favorite word Unprecedented times.

Indus said No they could Not return our deposit money because it had already been paid to their vendors, so they would offer that we could postpone our trip to Fall 2020 or Spring 2021 If and only If we passed d them even more of our money ( $$16,00.00 to be exact). Having daughters who are Now entering Graduate School... That is NOT an option for us! And we NEVER agreed to those future dates.

They will NOT work!! We then informed our Credit Card company about this. Indus muddied the waters even more with their lies and said their offer was we could reschedule our trip once we paid the balance in full. We are Not Fools!

We did Not give them any more of our money for a service they can no longer provide. We did Not cancel! Indus told our credit card company that we did not respond... Yet another lie!

We investigated... Over $9,000.00 of our $11,000.00 deposit went toward airfare. United Airlines.We called United and spoke to them personally!! United refunded OUR money back to Indus...

( the original method of payment) We trusted Indus to then give us at least our $9,000.00 back out of the $11,000.00, since we have proof in writing that says our ticket money WAS refunded on July 22, 2020. Indus Will Not refund our money to us! This is robbery! Indus hides behind their Fine Print ( Pre Covid) by saying because we didnt pay the rest of our balance to them....

It is considered cancelled! Its a scam... a goat rope... a game where Indus will always win!

This is so sad that while United Airlines refunded OUR money to Indus due to Not being able to travel outside of the US... Indus feels like they can keep OUR money! This is wrong on so many levels! As God is my witness, He knows the truth and Indus will have to answer for their blatant dishonesty in this matter!

Again, Buyer Beware! Shame On You, Indus!

View full review
Loss:
$11000
Cons:
  • Unprofessionalism

Preferred solution: Full refund

User's recommendation: NEVER USE INDUS!

Kimberly C Tcg

Others to be aware before purchasing

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In 2019, we attended the Jewels of Spain and Italy guided tour. A taxi driver picked us up at the hotel in Spain and dumped us at Julia travel w/no instructions.

The scene was chaotic with tourists trying to determine what line to be in and where to stand for the appropriate tour. Eventually, we found the tour line only because my husband speaks Spanish. At the end of the tour they dumped us in the bus depot with no instructions or driver to take anyone back to the hotel. The tour guide just walked away.

We had to use a GPS app to help us and others find our hotel in the heat. Once we were passed onto the long term tour guides, for both Spain and Italy, they did a good job. We found that Indus blended other tours w/ ours so people were ending or beginning trips and needed to be dropped off at different places. So no one was sure when they needed to get off/on the bus.

The transition between Spain and Italy was stressful. The Indus paperwork did not list which ferry or terminal to go to so our taxi driver guessed. The ticket counter guy said Indus did not provide some document we needed so we were stressed to have to work that out. The ferry was packed with people and animals sleeping in the halls, no towels and an abundance of smokers.

Indus said they paid for our meals but when I presented our ticket the cashier stated only a few selected items were included which was basically fruit and a small sandwich. It would have been nice to know that before I made my selections. The ferry was suppose to leave at 9pm, it left a 1am. No one was communicating to the tourists, everyone was confused about which boat was theirs and where and when did they board.

We were so late arriving to Italy, the driver told us he almost left. Once we arrived in Italy, we had a 2 hr drive to Rome to get to the hotel and then a 6am wake up call to join the Italy tour. Overall, the trip was very disorganized and stressful, Indus staff were hard to reach for guidance, plus they advertised you did need to speak the language, but they left tourist at the end of the Spain tour and Italy tour with no guidance or trip back to the hotel. My husband had to allow other tourists to tag along with us to help get them back to the hotel.

I wish I knew at the time of booking that Indus is just a middleman between other tour companies. You are not on an Indus bus from start to finish with the same people or tour guide throughout, which is what I experienced with Trafalger. The tour guides have no information to tell you where to be when their portion ends. The price of this trip was not any cheaper than what I experienced with Trafalgar and did not provide the peace of mind that I expected when you pay someone else to handle all aspects of the trip for the price.

The stress ruined our trip. We will not be returning to Indus and would not recommend them.

View full review

User's recommendation: Do not use Indus, you will be on your own.

About

Summary

Indus Travels is a travel provider that has plenty of made to order, guided as well as independent tours to choose from. Covering a vast geography, Indus Travels operates in more than 50 destinations worldwide offering great value for money spent on travel plans. The touristic company has a number of renowned tour options that will suit the needs and budget of any enthusiastic globe trotter. For the 5 consecutive years, Indus Travels has become a winner of prestigious Best Tour Operator of the country award as well as became one of the industry leading firms in South Africa in 2015.

Indus Travels reviews and complaints

Indus Travels is ranked 169 out of 1014 in Travel Agencies category

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