Indus Travels

ddwe appeared fine when we book in 2023 for a tour to India...now they wanted to change our flights from those we selected when we booked with them...then they claim that basic economy and economy are the same and they really on ever meant basic economy tickets...and now it appears they have booked us on international flights that do not allow a carry on bag (basic K)...what the hell...my next complaint will be with the fed consumer protection agency and then with eu and then with a lawyer if this gets worse or stays worse...WORST TOUR EXPERIENCE IN ABOUT 20 YEARS OF TOURING.

DO NOT BOOK WITH THEM.

Coming back to update. I took another tour with Indus to Greece.

I have been dissatisfied due to the trip not being as advertised or a lesser version. I booked an English speaking your and nearly everything is in Spanish!! This trip felt like a rip off. I am very disappointed Indus.

My old review is below. DO NOT BOOK WITH INDUS TO GREECE!!! BEWARE OF EUROPMUNDO! VERY DISSATISFIED!!!

My previous expierence: I participated in a group trip to Dubai and Ask for Ramez and Noha as guides if you go to Cairo!

They know so much history and helped me capitalize on the short time I was there.

I was able to visit Alexandria too! I will return to Egypt!!!

DO NOT USE Travel Indus for traveling. DO NOT DI live in Sarasota, Florida and was supposed to fly to Europe the same day that Category 4 hurricane Ian hit us.

Indus Travel said it was fine for us to travel. The hurricane was catastrophic; many lost their homes due to the winds and flooding and we lost water, power and Wi-Fi for over a week in addition to minor damage. We were required to evacuate and sheltered with all roads closed during the hurricane. Even our main Florida highway was flooded.

I asked Travel Indus to postpone our trip. They refused. They could care less about us losing our lives and completely ignored our multiple requests to postpone the trip. I contacted them 12 times in 1 week and received no help.

We are losing everything. This company is disgraceful and shouldnt be doing travel business.

I booked with Indus Travel, in December of 2021 for a trip going to Greece,, Italy and Switzerland starting 9/13/2022 - 9/24/2023 I did not find out that are group was not being operated by the company we paid until 7 days before departure , before we booked with Indus travel several questions were ask , will there be a Indus travel guide meeting us at the airport and be with us for are entire vacation? we were told yes , will the hotels you have advertised on your website be the hotels we will be staying in?

Again the answer was yes, if there are any changes to your travel program will we be notified ? again the answer was yes, all of the answers were not true.we arrived in Greece on 9/14 some of us arrived at 0930 some of us arrived at 1230, driver showed up at 1p unable to speak english.. We were listed to stay at the Stanley hotel instead we were taken to the Novotel hotel ,we were told we would have a meet and greet in the evening, instructions would be on board in the lobby of hotel. No such thing happen.

this was when we realized that we were not being represented by Indus Travel but instead we had been turned over to Europamundo vacations, ( a third party company)are hotels were different than what was advertised ( all were a downgrade except 3 ), day 2 we never saw anyone from Indus travel or from Europamundo vacations and day 5 was a lost because we were on a cargo/ transport ferry for 23 hrs, we got on ferry on 9/17 at 6:30pm and got off on 9/18 at 7: 30pm So we didn't tour Anacona, or Loreto ( the house of the Virgin Mary. The medieval town or the sanctaury of the holy house or even view the abruzzos region ,we arrived in Anacona at 7p , we got off ferry , start looking for are travel guide whom we had not seen since we got on ferry once we found him Nikos took us to a very nice bus at which time it had become dark, Nikos began to narrate in the dark as if we could see what he was talking about , we then drove 5 hrs or so to Rome. Again horrible hotel , we changed are room twice and was still disappointed , but Nikos left without saying goodbye( probably because everyone was complaining about the ferry, being hungry, missing a full day that everyone paided for the terrible hotels and his lack of empathy for his group.) But things got better on day 6 when Gabrielle ( Gabby ) took over, awesome guide , very knowledgeable, consistent, professional and caring . She helped all of the travelers by reassuring us that she was are guide and we would not feel lost or lefted out , Thank you so much Gabrielle for your commitment , professionalism and caring, Gabrielle made are last 4 days better than ever.

Most of the travellers were looking to fly home from Rome, I am glad Gabrielle came along , which helpd me continue on with my tour group, my first 5 days of my travel I felt anxiety for all of the terrible experiences that we all shared. I feel that I was deceived and slightly scammed, I have been on many international tours with many tour companies and groups, and will continue to travel aboard, just not with Indus Travel company

Indus basically ruined much of our The

Indus basically ruined much of our The Best of the Amalfi Coast trip taken this September, 2021. We booked the trip primarily to visit Positano and Ravello, close to Amalfi, Italy.

Indus listed possibility of visiting these sites in its advertising as well as trip itinerary. Instead of working with us about arranging to visit these towns, Indus gave us assorted erroneous information, including that excursions had been cancelled to those villages because of Covid; that their Italian contact said we would need to pay $1000$1500 to pay to charter boat; that no other way available to visit sites. All wrong information. When we were in Amalfi, we easily contacted the ferry and paid about 18 euros round trip for the trip to Positano.

This was only the beginning of the many problems, most of them costing us more money. The driver did not meet us in the usual place at the airport. When we finally located him, he said that Indus instructions in their itinerary outdated. Indus did not respond to our emergency communication before we finally located the driver.

Indus did not provide transportation to the Coliseum or Vatican tours as stated in the itinerary. Instead, we had to pay for round trip taxis. Indus did not provide transportation to the train station. Indus made reservations for both me and my friend (73 years old each) in separate railway cars.

I was surrounded by empty seats. There was no reason to separate us. Indus did not respond to my emergency email after my friend missed the train. Indus booked us a hotel in Atrani where we had to climb a steep 81 steps to reach the hotel.

We would never have agreed to that climb, as it could have been very dangerous for us. The hotel in Atrani where we were booked told us that there was no shuttle or taxi service to Amalfi. We had to hire a driver at 20 euros a trip to take us or take a steep walk including on a side of the road and a dark tunnel with no sidewalk to have reached Amalfi. Italys traffic is dangerously aggressive and we did not want to walk.

Indus communication was terrible and they didnt work with us about the problems they created in our trip. Very poor and at times non existent customer service for a very expensive trip. Also, Indus agent was almost impossible for us to understand, and my friend and I are native English speakers. We made it clear we could not understand him to no avail.

Around $3000 each for this eight day trip. Unbelievable stress

I saw a 5 Star Dubai trip advertised on Travelzoo, and decided to take the trip. I paid $949 April 30, 2020 via American Express.

The trip was advertised as fully refundable if cancelled within 60 days of travel which I did cancel in the time allotted. My emails to Tordes Charlton, inside sales manager, were replied with the cannot refund to my credit card because of computer software issues, the first check must of been lost in the mail, this new check mailed out because the Canadian mail is so slow, it will take three weeks for me to receive this check. I requested UPS, but not an option with them.

The Canadian Embassy in Washington stated mail to the United States does not take three weeks as stated in my email from Tordes, I asked to be emailed a copy of the check no response. I think it is wishful thinking my refund will be coming from them.