Absolutely awful. SAVE YOUR MONEY! I rarely write reviews--but this one had to be spoken for. A group of 6 of us got a groupon for a Trip to Thailand. They put us on separate trips leaving out of LAX--at the last minute. The whole planning process was unorganized and once paid for, incredibly dismissive.
When called and asked, Joseph Homem--Joseph@indus.trav… dismissive and continued to state "you will have a good time anyways". He was unprofessional and so was his management staff. I called and asked to speak to a supervisor 3x and did not receive a call back.
Save yourself the money and PLEASE PLEASE go with another travel agency. They do not deserve any stars.
Joseph and his management are unprofessional, rude, dismissive, and do not care about your travel--so long as they get your money.
Shame on them!! Please go elsewhere--they are not worth the hassle.
Product or Service Mentioned: Groupon Coupon.
Reason of review: Poor customer service.
Monetary Loss: $1300.
Preferred solution: Full refund.
I didn't like: Everything mostly joseph and his leadership staff.